Terms & Conditions

Privacy Policy
The Citrus Men have a strong commitment to protect your privacy and complies with the National Privacy Principles in the Privacy Act.


Collection
In dealing and communicating with you we will collect basic information that is uniquely personal, such as your name, address, email and contact details. We may request other more detailed information by way of purchase of goods or optional survey questions.


Use and Disclosure
We will use your personal information for the purposes of delivering product to you. Third parties may also receive your personal information for the purposes of dispatch and delivery. We will use your information for direct marketing of Citrus Men products – we will always provide you the option to withdraw from this communications.
Surveyed questionnaire information is extracted as data that is used for the purposes of marketing and product development and remains secure and is never disclosed to any third parties.


Security
The Citrus Men use a shopping facility the offers complete security.
A secure SSL certificate ensures that your credit details are encrypted and are made safe and secure.
We do not retain and store credit card details.  


Shipping

Orders placed before noon on Tuesday will be dispatched for delivery in that week.
We do not deliver over the Weekend.
As we are delivering you a live plant it is vital that the plant is removed carefully from the carton and watered immediately upon receipt. Do not leave the plant in the carton, or with out natural light.
The Citrus Men will not be responsible for damages occurring in transit, or lost by the transit company.
Please ensure detailed delivery information is supplied.


Returns and Exchanges

Please select your Citrus carefully for bio security reasons we are not able to accept returned plants to the nursery.
We are mindful to provide you with the accurate sizing and dimension of the pot, however the plant size may vary according to the citrus variety and the season.
All Citrus Men Citrus are grafted and are of industry-accredited quality.
If you are not happy with your purchase or an incorrect variety has been dispatched please make immediate contact via our RETURN FORM with a copy of your proof of purchase.
We will make contact with you via email to arrange refund or exchange.


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